Help and support

Share private feedback

Email your private feedback to [email protected]. Your email goes to our support inbox and is not posted as a public review. You can share what helped and what could be better.

Other help

Email [email protected]. Include the email used for your purchase or account and, if available, your package reference. Never send your password, sign-in code, card number or full assessment answers.

Waiting for an email?

Check Spam or Junk for [email protected]. You can request a new sign-in code from Sign in. Use the email you used to start your test or accept your invitation.

Waiting for a report?

Your personal report does not wait for the other person. Your couples report follows when both personal reports are ready. Check My account for the latest status. If your report needs attention, contact us. You don’t need to pay again.

Buying, gifting or refunds?

Open the purchase in your account to share or print unclaimed invitations, replace an exposed unclaimed invitation, or request a refund or support review. If someone else bought your invitation, go to Help in your account and choose your package. See purchase and refund terms.

When this is more than ordinary friction

Figure Us Out is for reflection and conversation, not crisis support or professional care. If you feel unsafe or fear someone’s reaction, pause the reading or conversation and contact a trusted local service or emergency support where you live.